FAQ
Frequently Asked Questions
Answers about our ambulatory transportation, booking, outpatient procedures, payment and the Northeast Georgia communities we serve.
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We serve ambulatory passengers who can enter and exit the vehicle with appropriate assistance and who do not need wheelchair transportation.
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Yes, walkers are welcome. Please mention your walker or any other mobility needs when you request a ride so we can confirm we can accommodate you.
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Ambulatory service is for passengers who can get in and out of the vehicle on their own or with minimal help. Door-to-door service adds help getting from the pickup location to the vehicle and from the vehicle to the entrance of the destination, for an additional fee. It does not include lifting, wheelchair transportation or hands-on personal care.
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Many of our passengers are seniors, and our senior transportation is built around comfort and patience. We also drive adults of any age who are ambulatory and would rather not drive to an appointment.
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No. We do not provide wheelchair-accessible transportation or stretcher transportation.
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No. We provide scheduled, non-emergency transportation only. In a medical emergency, call 911.
Topic 01
Eligibility and Mobility
Who can ride with us and what we are able to accommodate.
Topic 02
Booking and Services
How scheduling works and what each type of ride includes.
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Call us at 844-RIDE-655 or send us a message to request your ride.
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All trips must be scheduled in advance and confirmed. We recommend booking as early as you can, especially for early morning appointments or outpatient procedures, so we can hold your preferred time.
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Not yet. Ride requests made by phone or through our contact form are not confirmed bookings until our team reviews and approves them. We will contact you to confirm your ride.
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Yes. Family members and caregivers are welcome to request a ride on someone else’s behalf. Just include the passenger’s name and contact details in the form.
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Yes, for eligible outpatient procedures, and wait service is available. These rides are subject to the facility’s discharge and escort requirements, so please confirm your needs with us before booking.
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No. We also offer personalized private transportation to other approved destinations, based on availability and service area.
Topic 03
Payment and Service Area
What private-pay means and where we drive.
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Monarch Elite Transport is a private-pay transportation service, so we do not bill insurance or Medicaid. Payment details are shared when we confirm your ride.
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One-way ambulatory rides start at $40 for up to 5 miles, and door-to-door rides start at $45. Round trips save
How much does a ride cost?
Compared with two one-way rides. See the full rate table on our Services page. We confirm your fare with you before the ride.
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Yes. Wait time is $25 per 30 minutes, late cancellation is $25 per trip, a no-show is charged 100% of the ride fee, and each additional stop is
How much does a ride cost?
One-way ambulatory rides start at $40 for up to 5 miles, and door-to-door rides start at $45. Round trips save
How much does a ride cost?
0 compared with two one-way rides. See the full rate table on our Services page. We confirm your fare with you before the ride.
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We currently serve Northeast Georgia. If you are not sure whether your pickup or destination is in our area, send us a message and we will let you know.
Still have a question?
Call us at 844-RIDE-655, email ride@monarchelitetransport.com or send a message through our contact form.